We welcome feedback at AutoCAD WS and we have several channels for receiving and dealing with it.
You can contact us by:
- Leaving a comment on this blog
- Writing on our Facebook wall
- Raising an issue on our support page
- Emailing us directly at email@example.com
Our aim is to give you as many avenues as possible to reach us.
But what happens when you send us feedback? Well you might be interested to know that we do not have a dedicated team of people sitting somewhere offsite going through your comments. Everything you send to us is seen by one of the core team that works on AutoCAD WS.
It’s a key part of the strategy to incorporate as many of your suggestions and comments into future versions of the product. When your comments reach the people that develop and work with AutoCAD WS, they really have an impact.
The first person who checks the feedback will filter it so that it goes to the right address and then you may get a response from someone in product management, QA or even from the marketing depending on what you were asking about. In other words, every question, complaint and compliment goes directly to one of the people who built AutoCAD WS and who is helping define the product’s direction in the immediate future.
We all sit in the same office and we regularly consult with each other and this means your comments are noted and acted upon. We pride ourselves in developing the functionality that our users demand and every new release so far has added features which originated in user feedback.
So keep talking to us and we’ll keep listening.
Pictured (from top to bottom): Adi, QA Engineer; Ilai, Development Team Leader; Iris, AutoCAD WS Product Manager; Benny, Development Team Leader