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Who Answers Your Feedback?

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We welcome feedback at AutoCAD WS and we have several channels for receiving and dealing with it.

You can contact us by:

  • Leaving a comment on this blog
  • Writing on our Facebook wall
  • Raising an issue on our support page
  • Emailing us directly at feedback@autocadws.com

Our aim is to give you as many avenues as possible to reach us.

But what happens when you send us feedback? Well you might be interested to know that we do not have a dedicated team of people sitting somewhere offsite going through your comments. Everything you send to us is seen by one of the core team that works on AutoCAD WS.

It’s a key part of the strategy to incorporate as many of your suggestions and comments into future versions of the product. When your comments reach the people that develop and work with AutoCAD WS, they really have an impact.

The first person who checks the feedback will filter it so that it goes to the right address and then you may get a response from someone in product management, QA or even from the marketing depending on what you were asking about. In other words, every question, complaint and compliment goes directly to one of the people who built AutoCAD WS and who is helping define the product’s direction in the immediate future.

We all sit in the same office and we regularly consult with each other and this means your comments are noted and acted upon. We pride ourselves in developing the functionality that our users demand and every new release so far has added features which originated in user feedback.

So keep talking to us and we’ll keep listening.

Pictured (from top to bottom): Adi, QA Engineer; Ilai, Development Team Leader; Iris, AutoCAD WS Product Manager; Benny, Development Team Leader

Accessing AutoCAD WS From Your Desktop

We’re constantly thinking of new ways of making AutoCAD WS more accessible and easy to use. One of the good things about FTP or DropBox is that it allows you to access the contents of your account as a simple folder on your desktop. Today we’ve released a feature that allows you to do just that with AutoCAD WS.

With this new feature you can create an AutoCAD WS folder on your PC or Mac that you can use to upload files by simply placing them in that folder. These files will be immediately available to you from your Web browser, iOS or Android device. Downloading a file from your account is equally easy -- just copy/paste or drag & drop the file(s) from the folder to anywhere on your computer.

Sounds interesting? -- here’s how to learn more. We’ve added a new tutorial with step-by-step instructions on how to create an AutoCAD WS folder on Win XP, Windows 7 and OSX.

We’ve also made this short video showing you how to set this up and show how easy it is to upload and download files to an AutoCAD WS folder.

Facecast: Go Mobile with AutoCAD WS

Join Tal Weiss, head of our AutoCAD WS team and co-creator of AutoCAD WS, and Camille Caron, product marketing manager to learn more about this FREE web and mobile application. This is a live event, beginning Thursday, May 26th, at 9AM Pacific time, so we’ll trust you to figure out what time it will play in your area (it will be at 5pm in London, 7pm in Istanbul, midnight in Singapore).

Win a T-shirt!

Tal will be covering a variety of topics and this is your chance to ask him a question directly. And to make it even sweeter, every person whose question is read out during the Facecast will win a T-shirt.

It’s that simple. Ask a question about AutoCAD WS and you could win an AutoCAD WS T-shirt.

We’re particularly looking for questions in the following areas:

  • Future directions of AutoCAD WS
  • Other Autodesk Verticals
  • Security

But if you have any other questions, feel free to post them here or on our Facebook page.

If you can’t make it for the live event, you’ll be able to watch the whole thing afterwards as a recording. So bookmark this page and come back to watch the Facecast!

Adding Background Settings – What’s Your Favorite Color? – Poll

If you’ve been using AutoCAD for a while, you probably have your own set of preferences when it comes to your drawing’s background.

We have received some feedback suggesting that some users want to see the background color they are used to and that their designs were created on.

Not everyone loves the current background limitations of AutoCAD WS where, like the Model T Ford, you can have any color as long as it’s black.

We’re planning to support background color customization with the next release. Once you select a background color in the web app, you will see it also in your mobile app for the editor, layouts and the block editor.

So let us know in the poll below which colors you’d like to choose from for your background.

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