mobile app

Guide to Getting Help at AutoCAD WS

We love getting feedback at AutoCAD WS and we try to answer questions that come our way whether they are on the Facebook page or in an email.

But we also know that sometimes you like to discover things for yourself and so we have tried to provide a comprehensive set of Tutorials that will enable you to learn more about the product without waiting for a response.

AutoCAD WS for Mobile

If you’re already using the mobile app, there is a help section in the app on your mobile device. But if you want an even more comprehensive review of the functionality your new app includes try one of these tutorials:

AutoCAD WS Mobile App for iPhone, iPod and iPad

AutoCAD WS Mobile App for Android

These tutorials cover important basics of the mobile app including:

  • Opening and editing a drawing
  • Draw tools
  • Markup tools
  • Edit tools
  • Uploading from email

Every time we issue a new release for the mobile app, we put together a summary of the new functionality. The last release was AutoCAD WS 1.2. Look out for an announcement about AutoCAD WS 1.3 in the coming weeks.

AutoCAD WS 1.2 New Features

AutoCAD WS Offline

Another key aspect to working with the mobile app is understanding how to sync the files in your online account to your mobile device so that you can access them and work with them when you don’t have access to the internet. For details about working with AutoCAD WS offline, check out this tutorial:

Using AutoCAD WS When Offline

AutoCAD WS for Web

Getting Started with AutoCAD WS for the Web

We put everything you need to know about getting started with AutoCAD WS in your browser in this tutorial including:

  • How to sign in or create an account
  • A guide to the three sections – Messages, Drawings, Editor
  • Tips for sharing, real-time collaboration and working with the WS timeline

Keyboard Shortcuts

One of the first things people notice when they start using AutoCAD WS in their browser is that there is no Command Line. While this looks set to change in the future, you will be pleased to know that even though there AutoCAD WS doesn’t yet have a Command Line, you can still use some of the command line shortcuts that you’re used to. For a list of the shortcuts that work with AutoCAD WS, have a look at this tutorial:

A Guide to Keyboard Shortcuts in AutoCAD WS

How to Get the Best out of Plotting – Poll

More and more people are starting to use AutoCAD WS to plot their drawings and we thought it would be a good idea to look at some of the best ways to make the most of this feature. Also, we are running a poll to see what you think is still missing.

Three ways for you to use Plot with AutoCAD WS

  1. As long as you’re working on a project, you may want an up-to-date hard copy of your drawing available for anyone to stop by and have a look. Using AutoCAD WS, you can share your drawing with a colleague and have them use Plot to output to a PDF for daily printing to a regular printer or plotter.
  2. Whenever you’re out of the office whether you’re working from home or on a business trip, you can use Plot to create a PDF of your designs to print locally.
  3. When you’re visiting a site and making changes to a drawing using the AutoCAD WS mobile app for Android or iOS, you can plot the latest version including all your changes and review them as a PDF or hard copy print out.

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Who Answers Your Feedback?

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We welcome feedback at AutoCAD WS and we have several channels for receiving and dealing with it.

You can contact us by:

  • Leaving a comment on this blog
  • Writing on our Facebook wall
  • Raising an issue on our support page
  • Emailing us directly at feedback@autocadws.com

Our aim is to give you as many avenues as possible to reach us.

But what happens when you send us feedback? Well you might be interested to know that we do not have a dedicated team of people sitting somewhere offsite going through your comments. Everything you send to us is seen by one of the core team that works on AutoCAD WS.

It’s a key part of the strategy to incorporate as many of your suggestions and comments into future versions of the product. When your comments reach the people that develop and work with AutoCAD WS, they really have an impact.

The first person who checks the feedback will filter it so that it goes to the right address and then you may get a response from someone in product management, QA or even from the marketing depending on what you were asking about. In other words, every question, complaint and compliment goes directly to one of the people who built AutoCAD WS and who is helping define the product’s direction in the immediate future.

We all sit in the same office and we regularly consult with each other and this means your comments are noted and acted upon. We pride ourselves in developing the functionality that our users demand and every new release so far has added features which originated in user feedback.

So keep talking to us and we’ll keep listening.

Pictured (from top to bottom): Adi, QA Engineer; Ilai, Development Team Leader; Iris, AutoCAD WS Product Manager; Benny, Development Team Leader

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